Frequently Asked Questions
Find the right workflow and understand its limits.
What can I do for free?
Use the public manual screenshot maker and engagement calculator without an account. A free account can upload an X archive for summary statistics and an activity heatmap, once every 30 days.
What does a paid plan add?
Paid plans unlock more aggregate upload charts, public-post collection and collected-archive search and exports, plus the paid Screenshot Studio. Basic is $29/month and Pro is $79/month; see pricing for billing options and limits.
Does uploading a ZIP create searchable stored posts?
No. The upload produces aggregate insights. Searchable post records come from the separate paid public-collection workflow, which accepts public profiles or known post URLs.
Can you collect an entire history or recover deleted posts?
No complete-history or recovery guarantee is offered. Public collection depends on availability and plan limits. A post unavailable before collection can be missing; a personal ZIP can also have missing files or records.
What can I export?
With paid data access, owners can export filtered collected-archive records as CSV, XLSX or JSON, up to 50,000 rows per export. Uploaded aggregate insights are a separate dashboard and do not offer this collected-record export.
How often do archives update?
Profile archives can use weekly auto-updates. This is periodic collection, not a real-time feed. Check job results and date coverage; posts removed between runs may not be captured.
How long does processing take?
Time depends on file size, source availability and queue conditions. Check status in the dashboard. Processing can fail; no fixed completion time is guaranteed.
What happens to my uploaded ZIP?
The ZIP is temporarily held for processing. Aggregate analytics are stored. After success, the service attempts to delete the ZIP from object storage; failed uploads can remain for reprocessing. Keep your own original file.
Are upload insights public?
Upload insights require the signed-in owner account. Collected archives have a separate public-sharing option; enable it only for records you intend to share.
What does the screenshot maker do?
The free public maker uses manual entry and produces a single watermarked image. Paid studio adds branding, batch exports and best-effort URL fill for an accessible single post. A generated image is editable and does not verify authenticity.
How do I manage billing or get support?
Use the dashboard billing portal to review or cancel a subscription. Contact [email protected] for help with your account, collection or processing.