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Frequently Asked Questions

Why do the results of a search only go back a short period of time?

Tweet Archivist does not have access to the historical records of all tweets ever tweeted. Rather, Tweet Archivist uses realtime services provided by Twitter to search for tweets. Those services only allow access to roughly the last 2000 tweets of a search or 1 week of tweets, whichever comes first. Once you begin monitoring a term with Tweet Archivist, you can be assured you won't miss a tweet moving forward.

How often are archives and visualizations updated?

Archives and visualizations are updated once an hour.

How big can archives grow?

Archives can grow to 50,000 tweets. At that point, archives will roll over and begin anew.

My archive is missing some tweets. What happened?

In order to provide our low cost service, Tweet Archivist uses the standard tier of the Twitter Search API to poll Twitter on your behalf. According to Twitter, this API returns a sampling of recent tweets. In our experience, for archives with a small volume of tweets (less than 100 an hour), the result is a true list of the tweets. But, for archives with higher volumes, the resulting data is a sample set and may not have all tweets.

Why do I have to sign in with Twitter?

In order for Tweet Archivist to regularly poll Twitter to update your archive, we need to pass on authorization information to Twitter. We never store any of your Twitter data, update your timeline or do anything invasive.

What does the status of an archive mean?

The status of an archive is either active or inactive. An active archive is an archive that we are still monitoring on Twitter. An archive is activated either because you have signed up for a trial or else you have purchased a subscription and activated that archive. An archive becomes inactive for five possible reasons: (1) You created the archive but never activated it. (2) You activated the archive as a trial, which ran for three days, but never purchased a subscription and the archive expired; (3) You activated the archive as a subscription and it hit 50,000 tweets and rolled over; (4) You activated the archive as a subscription and the subscription expired; (5) You manually deactivated the archive to make room in your subscription for other archives.

What timezone is the created date of the tweets?

When viewing the last 100 tweets from an archive on the web, the timestamp is represented in universal time. If you download the archive into Excel or another spreadsheet, you can also access the timestamp localized to the user who tweeted. You can also see the timezone of the user who tweeted.

How do I share my archives with friends and colleagues?

Archives are public by default. You can share or tweet the url of that page—just like sharing any other page. You can also embed the charts as an iframe in other webpages. If you make your archive private, only you can see your archives — and only when you're logged in.

How do I cancel my subscription?

Sign in to Tweet Archivist and click the "My Archives" link in the upper right corner. There you will see links to cancel reoccurring subscriptions. When you cancel, your subscription will expire based on the date you started the subscription. So, if you started a monthly subscription on May 15th and cancelled it on August 2nd, your subscription would remain active until August 15th.

With my three active archives, can I activate and deactivate as many archives as I want?

Yes. During the duration of your subscription, you can activate and deactivate at will. For example, you might start out tracking a particular hashtag for two weeks and then deactivate that archive and begin tracking a different hashtag for the next two weeks.

Can I reactivate an inactive archive?

No. We don't let you do this for data integrity purposes because there would be a gap in the data. You need to start a new archive.

What does privacy mean? How do I make archives public or private?

Archives are public by default, meaning that anyone can access the archive. Each archive has a unique URL which can be shared to anyone and is indexed by search engines. By clicking on the lock icon in "My Archives" you can toggle the privacy settings, making archives hidden to the world. You can see how the world sees your profile by logging out and then going to your profile page at http://www.tweetarchivist.com/YOUR_TWITTER_HANDLE and seeing the archives that appear.

How do you calculate impressions?

Impressions are the total number of times that the tweets of an archive have been delivered to Twitter streams. Of course, not everyone who receives a tweet will read it. As such, impressions are the largest possible audience for the given archive. Paid advertising works similarly; even though an ad was displayed on a website, there is no guarantee that a person actually saw it. Also, note that impressions does not deduplicate users, so if the same person sees a given hashtag twice, it counts as two impressions. Note that, because replies are only delivered to common followers' timelines, they are calculated as a single impression. Twitter doesn't broadcast replies to all users, as explained here: https://support.twitter.com/articles/119138-types-of-tweets-and-where-they-appear.

How can I get in touch with the owners of Tweet Archivist?

Please contact info[at]tweetarchivist.com.